ISTANBUL Airport Assistance (IST) | Meet & Greet | Fast Track | VVIP, VIP & CIP Services across 1156 Airports in 195 Countries

Fast Track Assistance

Airport Assist provides Fast Track Assistance at Istanbul Airport to assist travellers to get through the passport control, security check and immigration with ease. Given the size of the airport and the passengers it will serve, a lot of time will be saved as passengers won't have to wait in lines and won't have to bear the burden of going through the airport.

Meet and Greet

An Airport Assist attendant will greet passengers at the entrance door of the airport, at the terminal or at the door they will be dropping off their luggage prior to escorting them through the airport. All aspects of travelling – check-in, immigration, baggage handling and subsequent travelling – are well managed.

Lounge Access

Airport Assist can arrange the high quality lounges offered by the Istanbul airport and travellers can enjoy a relaxing period before they begin their flight. It offers its visitors free meals, luxurious drinks, swift web access (Wi-Fi), shower, comfy seats, business centres and electric plugs.

VIP Airport Assistance

On an individual basis, VIP airport services are offered for business executives, diplomats, celebrities, families and premium travellers by Airport Assist. High levels of comfort, privacy and efficiency are reached during arrival and departure within all of the processes in the airports.

Family & Special Needs Assistance (FSA)

At the airport, special assistance is given to families, for seniors, passengers who require some type of mobility. In Airport Assist you can rent a wheelchair, hire a buggy and get priority seating guidance and assistance to make your airport experience easy.

Baggage & Porter Help

There are professional services for porters and baggage help that can be availed by passengers who have several suitcases or shopping bags, sports equipment, music instruments or even bulky bags. Airport Assist helps to make it easy to collect a bag, check-in and transfer to your next flight in the large terminal of the airport.

Transit Assistance

It is one of the world's busiest transit airports with millions of connections every year. Airport Assist is a comprehensive package of airport assistance services such as flight tracking, navigation at the airport, airport haulage, access to airport lounge and airport assists and transfers to and from the airport, designed to facilitate smooth onward travel.

Layover & Connection Tips

There is one extremely large passenger terminal at the airport in Istanbul. Gates may be quite some distance apart so give yourself more time when changing flights.
International traffic should take at least 90-120 minutes to make connections and the longer the connection time, the better, when travelling during peak periods.
Turkiye has an electronic visa (e- Visa ) entry privilege to many nationalities and visa free entry to others. Please research before travelling as there may be necessary entry requirements. Official Türkiye e-Visa: https://www.evisa.gov.tr
In the terminal, free Wi-Fi has been provided. Visitors who arrive in Turkiye can purchase visitor SIM cards from the local phone companies Turkcell, Vodafone Türkiye and Türk Telecom.
Turkish Airlines also has a popular programme, the TourIstanbul programme, which is offered to eligible passengers who have long international layovers and have a free guided tour of the city, based on the connection time.
As an eligible long-haul transit passenger, Turkish Airlines also has free hotel accommodation for eligible itineraries with long layovers.
Features between – a lot of moving walkways, electronic way-finding screens and info desks at the airport to guide the passengers through the large terminal.
Families that are travelling with children will have play facilities, nursing, family and baby care areas which are distributed all over the airport.
The airport has an extensive shopping and dining experience, one of the largest in Europe and long layovers are no longer stressful.
Otherwise, consult the flight information boards. The gates at the airport can be movable depending on the size of the airport and some gates are located too far away from the centre concourse from which they are mounted.
Airport Assist will be helpful for all visitors visiting the airport for the first time, elderly, business traveller, families or those who have tight international links and will find their journey through one of the busiest airports in the world a hassle free one.

Airport Assistance Services